Comprehensive Care Management Services

The goal of care management services is to ensure individuals who have complex physical and/or behavioral health needs get access to the care and services they need in order to be healthy. 800-853-6104

Care Management Services Include But Are Not Limited To:

  • Help understanding chronic conditions and symptoms
  • Assistance accessing needed care and services
  • Coordination of care
  • Advocacy at appointments
  • Transportation to and from appointments
  • Assistance of Medicaid/county paperwork
  • 24 hour crisis support



  • Medicaid or Medicaid Managed Services recipient or Medicaid eligible
  • 2 or more Chronic Medical or Mental Health Conditions*
  • Or have 1 of the following Chronic Conditions:

    • HIV/AIDS
    • Complex Trauma
    • SED (Serious Emotional Disturbance)

Visit the DOH website for a listing of other Chronic Conditions that meet the eligibility criteria at